Conflict Resolution

Description: Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the * Agreement Frame. Participants will:
* Understand the five main styles of conflict resolution
* Be able to adapt the process for all types of conflicts
* Be able to break out parts of the process and use those tools to prevent conflict
* Be able to use basic communication tools

Location: Foster 333/BOT
Contact: Sheila Whitaker, X8045

Contact: > See Description for contact information

Topical Areas: Training, Workshop, audience: Faculty, audience: Staff, topic: Human Resources

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