Service Excellence in Higher Ed
When: Wednesday,
April 30, 2014
10:00 AM
-
12:00 PM
Description: Service Excellence in Higher Ed:
Higher education institutions are dealing with decreased revenues and searching for ways to do more with less. More and more emphasis is placed on enrollment management (recruitment, retention, and progression), recognizing how critical this revenue source is for the long term sustainability of the university. With the goal of increasing revenues by attracting and retaining students, the university's customers, the university would benefit from meeting or exceeding the needs of their customers. But what does customer service look like in higher ed? In this session you will learn more about customer service principles that should be leveraged in a higher ed setting.
Facilitator: Sheila Whitaker
Location LIB 314
Higher education institutions are dealing with decreased revenues and searching for ways to do more with less. More and more emphasis is placed on enrollment management (recruitment, retention, and progression), recognizing how critical this revenue source is for the long term sustainability of the university. With the goal of increasing revenues by attracting and retaining students, the university's customers, the university would benefit from meeting or exceeding the needs of their customers. But what does customer service look like in higher ed? In this session you will learn more about customer service principles that should be leveraged in a higher ed setting.
Facilitator: Sheila Whitaker
Location LIB 314
Contact: > See Description for contact information
Topical Areas: Training, Workshop
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