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Tuesday, March 11, 2014
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10:00 AM
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12:00 PM
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Customer Service in Higher Ed
- Location: Claire T. Carney Library
, 285 Old Westport Road, Dartmouth, MA
- Contact: > See Description for contact information
- Description: Higher education institutions are dealing with decreased revenues and searching for ways to do more with less. More and more emphasis is placed on enrollment management (recruitment, retention, and progression), recognizing how critical this revenue source is for the long term sustainability of the university. With the goal of increasing revenues by attracting and retaining students, the university’s customers, the university would benefit from meeting or exceeding the needs of their customers. But what does customer service look like in higher ed? In this session you will learn more about customer service principles that should be leveraged in a higher ed setting.
Facilitator: Sheila Whitaker
Location: LIB314
- Topical Areas: Training, Workshop, audience: Faculty, audience: Staff
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10:00 AM
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12:00 PM
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Word Tables Graphics and Templates
- Location: Claire T. Carney Library, Room 226
, 285 Old Westport Road, Dartmouth, MA
- Contact: CITS: Computing & Information Technology Services
- Description: This workshop covers the use of templates, and other time-saving features of Microsoft Word. Templates are used as blueprints for standardized documents, such as stationery. Using templates eliminates the repetitive task of creating each document from scratch. Word’s tables and graphics features are also presented in detail. Familiarity with the basic text-editing features of Word is required.
Contact Rich Legault for more information at 508-999-8799,
or email RLegault@umassd.edu.
Seating is limited, so please register today!
- Topical Areas: Training, Workshop, audience: Everyone
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