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Wednesday, April 30, 2014
3:00 PM - 5:00 PM Download Add to Google Calendar
  • Getting Started in myCourses
  • Location: Claire T. Carney Library, Room 225 , 285 Old Westport Road, Dartmouth, MA
  • Contact: CITS Instructional Development
  • Description: Open to faculty who are new to myCourses or faculty who are transitioning from Bb Vista (old system). This face-to-face workshop provides a hands-on introduction to the teaching and learning features of (new myCourses)Blackboard Learn. You will view the course first as a student so you will be familiar with how the course environment appears to your own students. As a student, you will learn how to access and navigate through tools and content. Next, you will learn about the roles an instructor plays in the online environment and identify key attributes for success. From there, you will learn how to set up the Course Menu, your students' access point to tools and content, and how to create Content Areas that contain materials, tools, and resources. You will have the opportunity to add a course structure to your development course, allowing you to learn about Blackboard Learn tools and features as you experience them in the course environment. Finally, you will become familiar with some common start-up tasks, such as creating announcements, adding a syllabus, adding calendar entries, and setting up discussion forums.
  • Topical Areas: Training, Workshop, audience: Faculty, audience: Staff
10:00 AM - 12:00 PM Download Add to Google Calendar
  • Service Excellence in Higher Ed
  • Location: Claire T. Carney Library , 285 Old Westport Road, Dartmouth, MA
  • Contact: > See Description for contact information
  • Description: Service Excellence in Higher Ed: Higher education institutions are dealing with decreased revenues and searching for ways to do more with less. More and more emphasis is placed on enrollment management (recruitment, retention, and progression), recognizing how critical this revenue source is for the long term sustainability of the university. With the goal of increasing revenues by attracting and retaining students, the university's customers, the university would benefit from meeting or exceeding the needs of their customers. But what does customer service look like in higher ed? In this session you will learn more about customer service principles that should be leveraged in a higher ed setting. Facilitator: Sheila Whitaker Location LIB 314
  • Topical Areas: Training, Workshop

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