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Tuesday, March 11, 2014
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10:00 AM
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12:00 PM
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Customer Service in Higher Ed
- Location: Claire T. Carney Library
, 285 Old Westport Road, Dartmouth, MA
- Contact: > See Description for contact information
- Description: Higher education institutions are dealing with decreased revenues and searching for ways to do more with less. More and more emphasis is placed on enrollment management (recruitment, retention, and progression), recognizing how critical this revenue source is for the long term sustainability of the university. With the goal of increasing revenues by attracting and retaining students, the university’s customers, the university would benefit from meeting or exceeding the needs of their customers. But what does customer service look like in higher ed? In this session you will learn more about customer service principles that should be leveraged in a higher ed setting.
Facilitator: Sheila Whitaker
Location: LIB314
- Topical Areas: Training, Workshop, audience: Faculty, audience: Staff
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10:00 AM
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12:00 PM
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Word Tables Graphics and Templates
- Location: Claire T. Carney Library, Room 226
, 285 Old Westport Road, Dartmouth, MA
- Contact: CITS: Computing & Information Technology Services
- Description: This workshop covers the use of templates, and other time-saving features of Microsoft Word. Templates are used as blueprints for standardized documents, such as stationery. Using templates eliminates the repetitive task of creating each document from scratch. Word’s tables and graphics features are also presented in detail. Familiarity with the basic text-editing features of Word is required.
Contact Rich Legault for more information at 508-999-8799,
or email RLegault@umassd.edu.
Seating is limited, so please register today!
- Topical Areas: Training, Workshop, audience: Everyone
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Wednesday, March 12, 2014
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2:00 PM
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4:00 PM
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Introduction to Excel
- Location: Claire T. Carney Library, Room 226
, 285 Old Westport Road, Dartmouth, MA
- Contact: CITS: Computing & Information Technology Services
- Description: This workshop provides a practical introduction to Microsoft Excel. Hands-on practice with Excel allows participants to learn the skills needed to set up a spreadsheet, make keyboard entries, and perform calculations. Participants learn to produce worksheets such as budgets and payrolls. Formatting, using formulas and simple functions are introduced. No previous Excel experience is needed.
Contact Rich Legault for more information at 508-999-8799,
or email RLegault@umassd.edu.
Seating is limited, so please register today!
- Topical Areas: Training, Workshop, audience: Everyone
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Thursday, March 13, 2014
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10:00 AM
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12:00 PM
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Zimbra Q&A
- Location: Claire T. Carney Library, Room 226
, 285 Old Westport Road, Dartmouth, MA
- Contact: CITS: Computing & Information Technology Services
- Description: Do you have questions about the Zimbra Collaboration Suite? Bring them to this workshop! An overview of Zimbra Calendar, Address Book and Mail is presented with ample time for individual questions. This session is all about you!
Contact Rich Legault for more information at 508-999-8799,
or email RLegault@umassd.edu.
Seating is limited, so please register today!
- Topical Areas: Training, Workshop, audience: Everyone
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Friday, March 14, 2014
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1:00 PM
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2:30 PM
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Recording with Camtasia Relay
- Location: Claire T. Carney Library, Room 225
, 285 Old Westport Road, Dartmouth, MA
- Contact: CITS Instructional Development
- Description: Camtasia Relay is a software based lecture capture and personal recording solution. Relay can record PowerPoint presentations or any other content displayed on your computer screen, in addition to audio narration and web cam video. You can record anywhere, anytime regardless of internet connectivity or location. After recording, the video is automatically processed by the Relay server and uploaded to a cloud based storage provider. This workshop will walk through the process of installing Relay, recording and linking to the video from myCourses.
Please bring your own laptop if you would like to participate in this Workshop.
- Topical Areas: Training, Workshop, audience: Faculty, audience: Staff
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9:00 AM
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Creating a Respectful Workplace Environment
- Location: Foster Administration Building
, 285 Old Westport Road, Dartmouth, MA
- Contact: > See Description for contact information
- Description: As an employee, creating a respectful environment is your responsibility as well as your managers. This interactive workshop will increase your awareness of safe and appropriate conduct and demonstrate why respect for coworker differences is not only required by the law but is also the right thing to do. Employees will learn:
• Appropriate behaviors that will help maintain a harassment-free workplace.
• When "joking around" crosses the line or workplace gossip becomes workplace harassment.
• It's not the intent that matters, but how the behavior is perceived by the recipient that counts.
• Why the employer's workplace harassment prevention policy must be taken seriously.
• What to do when someone is the target of harassment.
Facilitator: Ed Mitnick
Location: BOT
- Topical Areas: Training, Workshop, audience: Faculty, audience: Staff
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12:30 PM
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Creating a Respectful Workplace Environment
- Location: Claire T. Carney Library
, 285 Old Westport Road, Dartmouth, MA
- Contact: > See Description for contact information
- Description: As an employee, creating a respectful environment is your responsibility as well as your managers. This interactive workshop will increase your awareness of safe and appropriate conduct and demonstrate why respect for coworker differences is not only required by the law but is also the right thing to do. Employees will learn:
• Appropriate behaviors that will help maintain a harassment-free workplace.
• When "joking around" crosses the line or workplace gossip becomes workplace harassment.
• It's not the intent that matters, but how the behavior is perceived by the recipient that counts.
• Why the employer's workplace harassment prevention policy must be taken seriously.
• What to do when someone is the target of harassment.
Facilitator: Ed Mitnick
Location: LIB314
- Topical Areas: Training, Workshop, audience: Faculty, audience: Staff
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